“I don't know if my agents are actually replying to clients on time.”
Full visibility.
Complete accountability.
Managers get real-time dashboards showing response times, chat history, and agent activity — so you always know if your team is performing and clients are being taken care of.
How it works
From problem to solution in just a few steps.
Agents Respond
Every agent interaction — messages, calls, status changes — is automatically logged in real time.
Dashboards Light Up
Managers see live response times, conversation counts, and agent activity metrics on a single dashboard.
Coach & Improve
Identify underperformers, review conversation quality, and use data to train your team — not guesswork.
Key capabilities
Purpose-built features that make this possible.
Response Time Tracking
See exactly how long each agent takes to respond to inquiries — broken down by channel and time of day.
Full Chat History
Managers can view any agent's complete conversation history — including messages, notes, and file attachments.
Performance Dashboards
At-a-glance metrics: leads converted, response times, active conversations, deals closed — per agent and team-wide.
Before vs After
See the transformation in your daily workflow.
Ask agents if they replied to that lead. They say yes. You have no way to verify.
Open the dashboard. See exact response times, read the conversation, and verify quality — all in seconds.
A client complains they never got a response. You check with the agent — they say the message never arrived.
Full audit trail shows exactly when the message arrived, when it was seen, and whether it was answered.
End-of-month reviews based on feelings and impressions. No data to back up feedback.
Data-driven reviews: response times, conversion rates, and conversation quality — for every agent.